Deleting your data

You can ask Alta Vena Technologies Ltd (trading as Scarlett, company number 17330369) to delete the personal data we hold about you at any time. This page explains how. The full detail is in our Privacy Policy.

How to ask

Email hello@getscarlett.ai with the subject “Delete my data”. Please send it from the email address on your Scarlett account, and include your business name. If you are not a Scarlett customer, include the phone number or email address we would know you by.

We will confirm that we have received your request and check that it really comes from you, so that nobody can delete someone else’s data. We action erasure requests within 30 days and email you when it is done.

What we delete

For a Scarlett account, we delete:

• Your account and the logins on it, your business profile and everything you set Scarlett up with: services, prices, scenarios, opening hours and uploaded documents.
• Call recordings, transcripts and summaries, and the messages in your inbox, including anything attached to them.
• Your customers, quotes, invoices, bookings and jobs held in Scarlett.
• The access we hold to services you connected, such as Google, Xero, Facebook or WhatsApp. We delete the stored tokens, so Scarlett can no longer reach those accounts.

Deleting your Scarlett account cancels your subscription. If other people share the account with you, tell us whether you want the whole account deleted or only your own login.

What we have to keep

Billing records (invoices and payment events) are kept for 6 years from the end of the relevant tax year, because HMRC requires it. Card details are held by Stripe, not by us, under Stripe’s own retention schedule. We keep nothing else once the deletion is complete, unless the law requires otherwise, in which case we will tell you what and why.

Facebook and WhatsApp

If you connected Facebook or WhatsApp to Scarlett, you can remove Scarlett’s access yourself in your Facebook settings under Business integrations, or in the WhatsApp Business app under Settings › Account › Business Platform. That stops us reaching your account. To have the data we already hold deleted as well, email us as described above.

Your WhatsApp Business account and phone number belong to your own Meta business portfolio, not to Scarlett. We do not delete them, and you keep them when you leave.

If you called or messaged a business that uses Scarlett

Scarlett answers calls and messages on behalf of the business you contacted, so your request is best made to that business first. You can also email us: we will pass your request to the business and delete our own copy where we can, such as a call recording.

If you are not happy with how we handled it

You can complain to the Information Commissioner’s Office at ico.org.uk. We would appreciate the chance to put things right first.