Who this is for

You want to see what you pay and when, add or change a card, or pause or cancel. Your plan is Scarlett AI, £99 a month exclusive of VAT — including three logins and unlimited call forwarding — plus any add-ons you've chosen (add-ons are priced on a demo), with a 14-day free trial.

Time: 5 minutes. You'll need: to be the owner, and a web browser — billing isn't shown inside the iPhone app.

Steps

1. Open Plan & billing

Go to Settings → Plan & billing. Your plan — the parts you have and what each costs you — is at the top.

2. Check your status

Under your plan, a label shows where you are — Free trial (with days left), Active, Payment overdue, or Paused. Prices are exclusive of VAT.

3. Add or replace your card

Under Payment method, press Add card (or Replace card) and enter the details. During the trial nothing is charged — a card added now is first billed when the trial ends. Without a card, Scarlett pauses at the end of the trial rather than charging you by surprise. Once you're paying, Your next payment shows exactly what will be taken and when.

4. Pause or cancel

Under Your plan, press Pause subscription or Cancel subscription. Either way we'll ask why first, and may offer you something to stay.

• Pause stops billing for one to three months once you're paying (there's nothing to pause during the free trial). Scarlett keeps your number and everything you've set up; press Resume now to start again early.
• Cancel stops at the end of the period you've paid for — Scarlett keeps answering until then, and you can press Keep my subscription any time before it takes effect.

5. Find invoices

Your invoices are listed under Invoices & payment history on the same page. For a tax ID on your invoices or a receipt we don't show, use Manage in Stripe portal.

Verify it worked

The status label shows your current state, your card appears under Payment method, and any invoices are listed below.

Troubleshooting

Only the owner can change billing. Managers and team members can't change it. Ask the owner.

I can't find billing in the iPhone app. It isn't there. Sign in at app.getscarlett.ai in a web browser instead.

No invoices yet. Your first invoice arrives when the free trial ends — nothing is billed before then.

What's next

• Add and manage your team — the three logins your plan includes.
• Manage your business details — your VAT number and address.