Help / Train Scarlett
Train Scarlett
Teach her your services, documents, scenarios, greeting and voice
Train Scarlett on your businessTeach Scarlett what you do by pasting your website in — she pulls out your services, areas and hours — then check your business details and correct anything she missed.Set up your services and pricesAdd the services you offer so Scarlett can answer "do you do X?", quote the price the way you price it, and block the right slot when she books.Upload documents Scarlett can referenceUpload price lists, terms and policies so Scarlett can answer detailed questions on a call. PDF, DOCX or images, up to 25 MB each.Set up call-handling rules with scenariosScenarios tell Scarlett how to handle each kind of call — book it, put the caller through, send a text or email, take a callback, or decline. Edit the built-in rules or add your own.Write Scarlett's greetingWrite the first line Scarlett says when she answers, and how she signs off — in your own words. The closing question is always added for you.Choose Scarlett's voiceHear the voices Scarlett can use, pick one, and set how fast she speaks. Her standard British voice works out of the box.Test Scarlett before she goes liveHave a conversation with Scarlett the way a customer would — using your services, scenarios and greeting — so you can check a change before real callers hit it.
Still stuck? Email hello@getscarlett.ai with your business name and, if it’s about a call, roughly when it came in.