Help / Train Scarlett
Train Scarlett
Teach her your services, documents, scenarios, greeting and voice
Train Scarlett on your businessTeach Scarlett what you do by pasting your website in — she pulls out your services, areas and hours — then correct anything she missed.Set up your services and pricesAdd the services you offer so Scarlett can answer "do you do X?", quote a starting price where you have one, and block the right slot when she books.Upload documents Scarlett can referenceUpload price lists, terms and policies so Scarlett can answer detailed questions on a call. PDF, DOCX or images, up to 25 MB each.Set up call-handling rules with scenariosScenarios tell Scarlett how to handle each kind of call — book it, take a callback, decline, or send a link. Edit the built-in rules or add your own.Write Scarlett's greetingWrite the first line Scarlett says when she answers, and how she signs off — in your own words. The recording notice is always added for you.Choose Scarlett's voicePick the British voice your callers hear. Amelia is the default and works out of the box; the change lands on the next call.Test Scarlett before she goes liveHave a conversation with Scarlett the way a customer would — using your services, scenarios and voice — so you can check a change before real callers hit it.
Still stuck? Email hello@getscarlett.ai with your business name and, if it’s about a call, roughly when it came in.