Who this is for
Your website is live and something's changed — a new service, a price that's moved, different wording. You ask for the change in your own words, check it, and put it live.
Time: 5 minutes. You'll need: to be the account owner or a manager. Only the owner can publish.
Before you start
- Review and approve your website — how publishing works.
Steps
1. Describe the change
Open Website in the menu. In the Ask for a change box beside your site, say what you want the way you'd say it out loud — "we cover Rotherham too, add that", or "put boiler repairs first in the services list" — and press Send (or Enter).
Scarlett makes the change on a draft and tells you what she did. The preview shows it straight away, and nothing is live yet.
2. Check it and publish
Press Review to see the changes, then Publish to live. A manager's changes wait as a draft until the owner publishes them.
3. If Scarlett can't make it herself
Some changes need a person. Scarlett says so and passes it to our team. It then shows in the list of requests below your site, with where it's got to: With us, Being done, Done, or Not changed (with a reason). You can send further requests there with Send request.
Verify it worked
The change shows in the preview with Not live yet above Publish to live. Once published, it's on your live site. A request passed to our team moves to Done when it's made.
Troubleshooting
The box says "Only the owner or a manager can make changes." Ask the account owner or a manager to make it.
My request came back "Not changed." We couldn't make it, and left a reason. Read the note and send a revised request.
I made a change I don't want. Ask Scarlett to put it back as it was. If it's already live, the owner can press Put the previous version back.
What's next
- Understand the AI Website add-on — what's included.
- Manage every conversation in the Inbox — where enquiries from the site land.