Who this is for
You want to choose how Scarlett sounds to your callers. There's one choice to make here — her voice — and the default, British Amelia, works out of the box.
Time: 3 minutes. You'll need: to be the owner.
Before you start
- Train Scarlett on your business — the voice affects every future call.
This page used to let you pick the AI models behind Scarlett too. Those choices asked a plumber to pick infrastructure, so we made them for you — the platform defaults are the right answer for every account today. What's left is the one choice that's genuinely yours: the voice.
Steps
1. Pick a voice
On Train Scarlett → Voice, the voices are grouped British and Other accents. Press the play button on a tile to hear a sample.
2. Select it
Tap the tile to select it — there's nothing else to save. Your choice takes effect on the next call; existing recordings keep the voice they were made with.
Verify it worked
The voice you picked shows as selected (its tile is highlighted), and the next test call or real call uses it.
Troubleshooting
"Voices unavailable." The text-to-speech provider couldn't be reached just then. Try again in a moment.
My voice change didn't affect a call. Changes apply to the next call — a call already under way keeps its voice.
What's next
- Write Scarlett's greeting — the words she says in that voice.
- Test Scarlett before she goes live — hear the voice in a conversation.
- What Scarlett says and does on a call — what your callers hear.