Who this is for

You've changed something — a service, a price, a scenario — and want to check it before real customers do. The Test agent lets you talk to Scarlett exactly as a caller would, using your services, your scenarios and your greeting.

Time: 5 minutes. You'll need: to be signed in. For voice, a microphone.

Before you start

• Set up your services and prices and scenarios — the test uses whatever you've set up.

Steps

1. Choose voice or text

On Train Scarlett → Test agent, pick a mode with the switch at the top:

• VOICE — press Start talking once and have a conversation. Just talk; she answers when you pause, and you can talk over her to interrupt. This is the closest thing to a live call.
• TEXT — type as if you were a customer ringing in.

2. Play the awkward calls

Ask the things real callers ask — "do you do X?", "how much for a…", an emergency, a complaint. Watch how she answers and which scenario she uses.

Nothing she offers to send in a test actually goes out — you hear what she would do.

3. Fix and re-test

If something's off, adjust the service, price or scenario, then press Reset and test again. Make a habit of testing after every change to Services or Scenarios.

Verify it worked

Scarlett answers using your real services and prices, and calls that match a scenario are handled the way you set it.

Troubleshooting

"Scarlett needs your microphone." Your browser blocked the microphone. Allow it for the site, then try voice again.

"No microphone found." Check your microphone is plugged in and not in use by another app.

"The conversation dropped." Press Start talking to begin again.

What's next

• What Scarlett says and does on a call — the rules she always follows.
• Point your calls at Scarlett — when you're happy, get real calls flowing.