Who this is for

You want Scarlett to answer as your business and only offer what you actually do. The fastest start is to paste your website in — she reads it and pulls out your services, FAQs, areas covered and opening hours — then you correct the rest.

Time: 10 minutes for a first pass. You'll need: to be the owner, and your website address if you have one.

Before you start

• Sign up and start your free trial — you need an account.

The one thing to understand: Scarlett only knows what's here. She won't guess. If a service isn't listed she won't offer it; if a price isn't given she'll stay vague rather than invent one. That's deliberate — an invented quote is worse than no quote.

Steps

1. Paste your website

Open Train Scarlett from the Set up Scarlett part of the menu. Paste your address into Website source and press Scan website. She reads your site and pulls out your services, prices, opening hours, areas covered, accreditations, payment, FAQs and contact details.

2. Save what she found

Check what she found, then:

• Press Save to Scarlett → to save your hours, areas, contact details, accreditations, payment and FAQs.
• Tick the services to keep — she pre-selects them all — and press Add … to services →.

Nothing is saved until you press these; you're always in control of what she knows.

3. Check your business details

Open the Business tab. At the top, under Business details, check your Business name, Business number (the one customers ring), Trade, VAT number, website and address, then press Save changes. Scarlett introduces you by your business name and trade on every call — the overview shows the exact words ("On every call and text, she introduces you as…").

Below that, check About the business, Where you work, your Hours (opening hours, booking hours and time off, and when Scarlett answers) and your Frequently asked questions. Press Save on each section — that's what lets Scarlett use it on calls.

4. Fill the gaps

The Still to set up list on the overview shows what's left, each with a Do it → link. The other tabs cover the rest:

• Services — what you do, and how you price it.
• Documents — price lists, terms and policies she can reference.
• Scenarios — how she should handle each kind of call.
• Greetings and Voice — what she says first and how she sounds.

The READINESS score at the top climbs as you complete each part.

Verify it worked

Open Train Scarlett → Services and your services are listed. The readiness percentage has gone up, and Test agent lets you hear her using them.

Troubleshooting

"No services extracted from this site." The site may be a parked domain, or content she didn't recognise as services. Add them by hand under Services.

"Could not reach [your site]." Check the address is right and the site is online, then scan again.

My website has changed since I signed up. Owners and managers can press ↻ Rescan website at the top right of the Business tab. It re-reads your site and updates your logo and address; the rest of what you've set up here is left alone.

What's next

• Set up your services and prices — the list she answers "do you do X?" from.
• Set call-handling rules with scenarios — tell her what to do.
• Test Scarlett before she goes live — check a change before real callers hit it.