Who this is for

You want to know which number your calls should forward to. Every Scarlett account gets a UK number of its own, set up for you when you sign up. Because the number is yours alone, any call that arrives on it is unmistakably yours — Scarlett always knows which business she's answering for.

Time: a few minutes. You'll need: to be the owner.

Before you start

• Sign up and start your free trial — your number is set up as part of signing up.

Your customers never see or dial this number. They keep ringing your own business number; your phone network forwards those calls to your Scarlett number.

Steps

1. Find your number

Open Scarlett number from the Set up Scarlett part of the menu (on a phone, tap More first). Your number is the large one at the top, under Your Scarlett number, with "This number is yours alone." beneath it.

2. If it's still being set up

Straight after sign-up the page may show Setting up your line… — that usually takes under a minute, and the page fills in by itself.

If it shows Your line isn't ready yet, press Try again. If it says "We're setting up a lot of lines today", yours will be ready within a day. Only the owner can ask for the line from this page; otherwise it finishes on its own overnight.

3. Point your divert at it

Follow Point your calls at Scarlett to dial the divert code for your network — the page fills your number into the code for you — then test it.

Verify it worked

The top of the Scarlett number page shows your number, and after a test call it reads Divert working.

Troubleshooting

I set my divert a while ago, before I had my own number. Your divert may still point at the old shared Scarlett line. Calls there can't be matched to you, so Scarlett answers them as a general answering service. Re-dial the divert code with the number now shown on your Scarlett number page, then test again.

Will my customers have to dial a new number? No. They keep dialling your own business number exactly as before. Your Scarlett number is only what your calls forward to.

"Your Scarlett line comes with an active trial or subscription." Your trial or subscription has ended. If it stays ended, your number is released 14 days later.

What's next

• Point your calls at Scarlett — set the divert.
• Test your divert and read the result — check calls are arriving.
• What Scarlett says and does on a call — what your callers hear.