Who this is for
You've set your divert and want to be sure it's actually on. Test my connection tells you whether calls are reaching your Scarlett number — and the result tells you what, if anything, to fix.
Time: 2 minutes. You'll need: to be the owner, and a second phone to ring from.
Before you start
- Point your calls at Scarlett — set the divert first; this checks it worked.
Why a test at all: the divert lives on your phone network, not in the app, so the app can't see it directly. A call coming through is the only way to know it's really on.
Steps
1. Ring your business number
From a different phone, ring the number your customers ring. If the divert is on, Scarlett answers. Say hello and hang up — that call is your proof.
2. Press Test my connection
Open Scarlett number (in the menu under Set up Scarlett) and press Test my connection at the top of the page. It checks whether any call has reached your Scarlett number.
3. Read the result
Within a few seconds you'll get one of these:
| Result | What it means | What to do |
|---|---|---|
| Divert working | Calls are reaching Scarlett | Nothing — you're done |
| Your phone rang instead (pill: Divert not set up) | No call has reached your Scarlett number yet | Ring your business number from another phone, then test again. If your own phone rings and Scarlett never answers, re-dial the code |
| Couldn't place the test call | The check couldn't run | Check your business number is right, then retry |
| No answer either way (pill: Test inconclusive) | No clear result | Wait a minute and test again |
Verify it worked
The status reads Divert working. That's the state that means calls are reaching Scarlett.
Troubleshooting
There's no Test my connection button. Your Scarlett number is still being set up — the top of the page says Setting up your line…. The button appears once your number is ready.
"Divert not set up", but I set the divert. The check only passes once a real call has come through, so ring your business number from another phone first. If you chose After a few rings or When it goes to answerphone, let the call ring out or decline it so it diverts. Otherwise, re-dial the code and check you copied your Scarlett number exactly.
"Too many divert tests." You've run the check several times in a short while. Wait the minutes it says, then try again.
What's next
- What Scarlett says and does on a call — what your callers hear.
- Scarlett isn't answering — if calls still aren't reaching her.
- Get your own Scarlett line — how your Scarlett number is set up.