What's happening

You can't get in. Pick the case that matches.

I've forgotten my password

On the sign-in page, press Forgot password?, check your email address and press Send reset link. If there's a Scarlett account for that address, we email you a link to set a new password. If it doesn't arrive, check your spam folder, or email hello@getscarlett.ai.

I've lost my phone / authenticator

If you can't get a code from your authenticator app, email hello@getscarlett.ai from the address you sign in with and we'll help you get back in.

My invite link says it's invalid or expired

Invite links are single-use and time-limited. Ask the owner to invite you again from Settings → Team — see Accept your invite.

I signed in but see "Almost there"

Your login exists but isn't attached to a business account. Ask whoever invited you to add you to the team, then sign in again.

What's next

• Accept your invite and sign in — the invite flow.
• Turn on two-factor sign-in — set up (or reset) two-factor.