What Scarlett is

Scarlett answers your business phone when you can't, takes the caller's details, and puts the job in your calendar. She's an AI receptionist with a natural British voice. When a call comes in that you don't pick up, it forwards to Scarlett — she answers as your business, works out what the caller needs, captures their name and the job, books it if she can, and writes it all into your Inbox before you're down the ladder.

This page is the two-minute picture of how she works. The rest of the guides show you how to set each part up.

What she does on every call

• Answers in a natural British voice, as your business.
• Records and transcribes the call. She doesn't raise it herself, but if a caller asks whether they're being recorded, she answers honestly.
• Captures the caller's name, what the job is and how urgent it is. Their number comes from the call itself; the address is only asked for when a visit is being booked.
• Sorts the call into one of six intents: new enquiry, quote, booking, urgent, complaint or marketing.
• Writes a summary, a title and the key facts into your Inbox, under that customer.
• Books the job into your calendar when she can, and can text the caller a confirmation.

What she won't do

Scarlett is deliberately built not to make things up:

• She won't invent a price, a service or an availability you haven't given her.
• She won't pretend to be human if asked directly — she says she's "the receptionist".
• If a caller objects to being recorded, she stops the normal flow, takes just a name and number, and tells them someone will ring back personally.

Everything she knows comes from what you teach her — see Train Scarlett on your business.

What's next

• Sign up and start your free trial — get an account.
• Point your calls at Scarlett — the one step that makes calls reach her.
• Find your way around Scarlett — where everything lives.